Shipping and delivery

Here you'll find information about shipping options, delivery times and how different types of orders are shipped from Don Lorino.

• Shipping options within Sweden
• Handling and delivery time
• How your parcel is delivered
• Maul and pre-orders
• Engraved ID tags
• Pawtraits – posters and canvases
• Digital portraits
• Split deliveries
• Delivery outside Sweden
• Delayed or missing parcel
• Transport damage
• Uncollected parcels
• Contact

Shipping options within Sweden

The available shipping options and the final price are always shown at checkout before you complete your purchase.

The times are normal estimates for transport and are counted from when the parcel has been handed over to PostNord. Public holidays, high volumes and circumstances at the carrier can affect the delivery time.

Portraits from Pawtraits are not shipped with PostNord from our warehouse, but directly from our print partner. See Pawtraits – posters and canvases.

Handling and delivery time

Orders for items in stock are handled on weekdays. We try to pack orders placed before 12:00 on the same weekday, but this is not guaranteed. During campaigns, holidays and periods with a high volume of orders, handling may take longer.

If a specific delivery time is stated on the product page, at checkout or in the order confirmation, that information applies to the order. If we discover that the stated time cannot be met, we will contact you as soon as possible.

How your parcel is delivered

Physical products from our warehouse are normally shipped with PostNord unless otherwise stated. The delivery method is adapted to the size and weight of the shipment:

• Very light shipments may be sent as letters without tracking.
• Smaller parcels may be delivered to your letterbox or at your door according to PostNord's terms.
• Larger shipments are normally sent with tracking to a pickup point.

When tracking is available, tracking information is normally sent automatically by email or text message. The customer is responsible for providing a complete and correct delivery address, as well as the correct email address and phone number, when ordering.

Maul and pre-orders

Maul Ledermanufaktur products may be pre-order items. This means the product is ordered from the manufacturer in Germany and shipped to you once it has arrived at Don Lorino.

The estimated delivery time is stated on the product page, at checkout or in the order confirmation when such information is available. Because the products are brought in from an external manufacturer, the delivery time may be longer than for an item in stock. If a significant delay occurs, we will contact you.

An item being a pre-order does not affect your statutory rights in the event of a late delivery.

Engraved ID tags

Engraved ID tags are made and shipped separately from our partner in Switzerland. They therefore normally have a longer delivery time than items in stock and may arrive in a separate shipment.

So if your order also contains other products, you don't need to wait for the ID tag to receive the rest of your order. The estimated delivery time for the ID tag is shown on the product page or in connection with the purchase.

Because the shipment is sent from Switzerland, it may be handled separately by the carrier. The price shown at checkout is the price you pay to Don Lorino; any specific information about taxes or fees should be stated before purchase.

Pawtraits – posters and canvases

Posters and canvases from Pawtraits are printed to order by our print partner Gelato and shipped directly from the print facility, which may be located in a country other than Sweden. The estimated delivery time is normally 3–7 business days.

The portrait is shipped separately from other items in the same order and may be delivered by a carrier other than PostNord. You will receive a tracking number when the parcel has been shipped. Free shipping also applies to portraits.

Digital portraits

Digital portrait files are not sent by post. They are delivered via a download link to your email, normally within a few minutes of purchase. The download link is valid for 7 days, so download and save the file when you receive it.

If your order also contains physical products, they are delivered separately.

Split deliveries

An order may be split into several shipments when products have different stock status, delivery times or senders. This applies, for example, if you combine a Don Lorino item in stock with a Maul pre-order, an engraved ID tag or a portrait from Pawtraits.

You don't pay a new shipping fee just because Don Lorino chooses to split the delivery after the order has been placed.

Delivery outside Sweden

Don Lorino delivers to the countries and regions that can be selected in the online store. Available shipping options, shipping costs and estimated delivery times are shown at checkout and may vary depending on country, order value, weight and the size of the shipment.

Deliveries outside Sweden may take longer and are affected by local transport handling. For deliveries outside the EU, import taxes, customs duties or administrative fees may apply unless expressly stated as included at checkout. The customer is responsible for such statutory import costs.

Delayed or missing parcel

Don Lorino is responsible for the item until you, or someone you have designated, have received it. Our responsibility therefore does not end simply because the parcel has been handed over to the carrier.

If the delivery is delayed or the tracking has not been updated within a reasonable time, please contact us at info@donlorino.com. State your order number and describe what has happened, and we will look into the shipment.

In the event of a late delivery, you have the rights that follow from mandatory consumer legislation. Among other things, you may be entitled to demand that the order is fulfilled, withhold payment, cancel the purchase under the conditions set out in law and claim compensation for documented costs caused by the delay.

Transport damage

If the parcel or item is damaged when it arrives, please photograph the outer packaging, shipping label, inner packaging and the damaged item. Contact us as soon as possible at info@donlorino.com and state your order number.

Visible transport damage doesn't need to be reported within a certain number of hours for you to keep your statutory rights, but getting in touch quickly makes it easier for us to investigate. For transport damage to a poster or canvas from Pawtraits, you will first receive a new print at no cost. See our rules for returns and complaints.

Uncollected parcels

Not collecting a parcel is not the same as notifying us that you wish to exercise your right of withdrawal. If you wish to cancel the purchase, use our returns and withdrawal function or contact us.

If a parcel is not collected and is returned to Don Lorino, we may charge for the actual and reasonable costs this causes, for example return shipping and handling. The amount may therefore vary. If you'd like the parcel to be sent again, a new shipping cost may apply.

Questions about your delivery

Feel free to contact us via chat or at info@donlorino.com. Please include your order number if your question concerns an existing order.

Alexandra Lundegård AB (Don Lorino)
Company registration number: 559264-0311
Håven 1
193 41 Sigtuna
Sweden

Last updated: 26 September 2026